About Us, Mission Statement, History
The vision of the Housekeeping Department at the AUBMC is to be a pillar service provider assisting AUBMC as a whole in reaching its goals.
It is the mission of the Housekeeping Department at AUBMC to achieve total quality performance by providing superior quality Housekeeping services that consistently meet and exceed the expectations of patients, visitors & staff and improve the quality of daily life of patients and staff alike by ensuring a clean, safe and healthy environment within all patient and public areas.
Implementing our approach to quality requires the full commitment of our management as well as team members on site, and its success is our shared responsibility.
To maintain consistent compliance with JCI & Lebanese Ministry of Health Public Health Accreditation requirements.
To provide the highest quality of services within the set and approved yearly budget.
To stay up-to-date on new techniques and technologies in the field of Housekeeping Services.
To maintain a very high level of competence among the Housekeeping Department staff through training and in-service education.
Services
The housekeeping department is mainly concerned in providing full housekeeping services to AUBMC and Affiliated Buildings.
Below are the AUBMC and affiliated areas of service inclusive of the area description, shift of service as well as the frequency of service during week days.
Staff
The department is comprised of around 200 staff members, the key of which are:
Educational Programs
In service training sessions are provided by the Director of Support Services and/or Housekeeper for housekeeping current staff. The sessions objective is to build and improve the level of knowledge of the housekeeping staff. A monthly training calendar is set by the Director of Support Services at the beginning of each year. Themes included range from general information, behavioural aspects, ergonomics, health & safety to focus on specific cleaning and operational procedures.
AUBMC/Housekeeping Department In-Service Education Yearly Planner 2012
January
- Topic: Janitors / Maids
Job Description review
New staff orientation
Attitude towards coworkers, patients and visitors
Patient room entrance etiquette
- General Remarks
HK contact card
Liquid soap dispensers cleaning & re filling
Duty lists
- Room Entrance etiquette
- Waste Collection / Spraying Toilets
- Staff appearance / hygiene
- Contact card
February
- Topic: Standard Precautions in Hospitals
Types
When to use them
How to use them
Hand Hygiene
Importance
Soap & water vs. Hand Rubs
Frequency
Proper way to wash hands
- General Remarks
- Patient Room Furniture Arrangement
- Staff attendance / breaks timing
- Rags and mops handling
- Sprayers management
- Furniture displacement / Smoke detector/Fire alarm
- Contact Card/Recycling
March
- Topic: Personal Protective Equipment
PPE components
Usage of PPE
Hand washing principles
Safety Codes
Spill Kit
- General Remarks on
- Toilets cleaning & deodorizing (Vaitol)
- Furniture displacement / Smoke detector/Fire alarm
- Found Items
- Rags & mops usage
- 7 steps cleaning process
- Waste bins disinfection / not keeping extra bags
- Recycling Boxes
April
May
June
July
August
September
October
- Topic: Cleaning Occupied Patients Rooms
Principles
Steps
Inspection
- General Remarks
- Patients Privacy
- Patient Room Furniture Arrangement
November
December
Location
It is located on SB Level Phase II Room SB 105.
Hours of Operation
24 hours / 7 days a week
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