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Skip Navigation LinksAUBMC > Patient Care > Family Medicine

University Health Services

  • Whom do we serve?
The University Health Services (UHS) is the primary care provider of AUB community.

  • Working hours
 - Opening Hours: Monday through Friday: 7:30 am to 5:00 pm
 - Evening Clinics: Monday through Friday: 5:00 pm to 7:00 pm
 - Saturday Clinics: From 10:00 am to 2:00 pm

  • Emerg​ency  care
Emergency services are available in the American University of Beirut Medical Center (24hrs).

  • Sick l​eaves



Sick leaves issued from University ​Health Services (UHS)​​​​
  • ​The patient presents to UHS with an acute problem.
  • Depending on patient's condition, the UHS physician issues the sick leave.
  • The white copy is taken by the patient to the department where s/he works.



Sick leaves issued from Emergency Department (ED) or AUBMC specialists​
  • ​Sick leaves are signed by immediate supervisor and sent by mail to UHS.
  • The administrative physician reviews all the sick leaves.
  • If the reason of the leave is not clear, the patient is called for an interview with the administrative physician or follow up at UHS.
  • A copy of the sick leave is kept in the file, and the original is sent by mail to the patient’s department.



Outside sick leaves (by dentists or physicians outside AUBMC)​
  • ​A patient may obtain a sick leave from an outside physician. He/she should report on the second day for a follow up at UHS.
  • Sick leaves are submitted personally to UHS or submitted to the supervisor who signs them and sends them by mail to UHS.
  • The UHS director reviews the sick leave, approve or reject it.






​Students' sick reports
  • Students who present to UHS for an acute sickness may ask for a medical report.
  • In the case of students who present to ED for an emergency case, the resident in charge issues a sick leave form that needs to be signed by the ED attending physician.
  • The concerned student will submit the sick leave to the UHS attending physician for approval.
  • Students who submit a sick report from a physician outside AUBMC are not re-examined by a UHS doctor. The sick report is reviewed by the UHS Director, and the final decision is left to the student’s professor.

  • Referrals​

The University Health Services (UHS) is the primary care provider of the AUB community. 

Each AUB/ AUBMC staff shall have a personal physician that is expected to be the patient’s advocate and caregiver. This physician also acts as gatekeeper for access to specialty care.

According to the Health Insurance Plan (HIP) rules and regulations, referrals shall be issued by UHS physicians to specialists for further medical evaluation and management. 

Routine Checkups

 - Any woman who would like to take a referral to a gynecologist for a routine check-up can do so once per year.

 - Any pregnant woman will be issued a referral for obstetric or prenatal care.

 - Obstetric referrals shall be issued only when there is valid proof of pregnancy. It covers all pregnancy visits, the delivery, and one visit in the six weeks following delivery. 

 - Any HIP staff who would like to take an eye referral for routine check-up  can do so once per year. 

 - If the patient has already taken a referral for ophthalmology or OBS/GYN specialists within less than one year, s/he shall take an appointment with his/her personal physician at UHS who will evaluate his/her case and decide whether to issue another  referral or not. 

Follow Up Referrals

They shall be issued in the below cases:

 - Any patient who has a chronic illness and needs to follow up with a specialist in a timely manner, may request a referral from the Employee and Student Health Office at UHS by filling an online request​ or administrative request​. 

 - A request for a follow-up with a specialist, whereby the last visit was more than one year ago, needs to be re-evaluated by the UHS personal physician.

 - Visits to the attending specialists for follow-up on lab results shall not require a referral.

Post Operative / Post ER Referrals

 - Post-operative care is defined as the period necessary to complete any examination or procedure(s), such as removing sutures or drains or cast etc., required post- operatively. This period does not usually extend for more than six weeks. HIP patients shall not require a referral for post-operative visits. 

 - Post-ER visits to the specialist who saw the patient in the emergency room shall not require a referral. 

Chronic Prescriptions

 - Non-Academic AUB and AUBMC full time employees, NSSF (National Social Security Fund) covered are eligible to receive monthly electronic prescription of chronic medications, which should be approved by the HIP Office before purchasing.

The electronic prescription will be signed by the personal doctor chosen by the employee from the Department of Family Medicine.

Appointment will be arranged with the same personal doctor when it is due to update medications.

Copy of new and revised medications should be submitted to the Chronic Disease Coordinator’s Office located in Building 56 at the main entrance for processing. 

Any inquiries about the process or about chronic illnesses and medications prescribed can be answered at ext.: 3016
​
  • Home Visit
The Home Visits Program was launched in 2013 by the Department of Family Medicine and University Health Services (UHS) to conduct a comprehensive home visit to elderly patients at UHS, who are unable to access health services regularly, in order to assess and improve home healthcare patient compliance and determine the unmet health needs of these patients. 

Target population
All persons satisfying the following criteria are welcome to benefit from this program
  1. ​A patient who is confined due to illness or disability, such as:
     - ​Being confined to a wheelchair or needs a walker
     - Having a vision impairment
     - Having a psychiatric illness in which a patient cannot leave home unattended
     - Being unable to leave home unescorted

  2. A patient who needs follow-up care after hospitalization with difficulty getting to our clinics
  3. A patient suffering from a terminal illness. 
 
 
  •  Pre-Placement
New employees (faculty and staff) at the American University of Beirut shall complete the Pre-employment Physical Examination at the University Health Services (UHS).

A full time new employee is required to do all the medical tests needed and complete the Pre-employment Physical Examination form given by the Human Resources Department, and the Pre-employment Initial Assessment form including personal history. 
UHS physicians shall perform a pre-employment and health insurance pre-enrollment medical examination for full time new personnel in accordance with the AUB and HIP regulations.

Part time and casual employees shall be exempted from physical examinations.
Every new employee will choose a personal physician.

 
 

  • Healthcare Workers
The Community Health Nurse interviews the healthcare workers (including physicians, nurses, residents, laboratory technicians, radiology staff, clinical assistants and clerks) upon their appointment in order to assess the immunity status against the following diseases: Tetanus, Measles, Mumps, Rubella, Varicella and Hepatitis B and take the appropriate action according to the following: 

​Tetanus ​Check if the new employee has ever received any tetanus vaccines.
If not, a course of three doses will be started.
If yes, check if a booster has been taken within the last ten years, if not a booster is given.
​Measles, Mumps and Rubella ​Vaccination is checked for MMR upon the pre-employment examination.
If the new employee has received the two doses, no additional vaccination is given.
If the employee has a record of only one dose, a second additional dose is given.
If the employee has no record of any doses, 2 doses are administered 4 weeks apart from each other.
Varicella​ ​The employee is asked about the occurrence of chicken pox during childhood.
If the employee is sure that s/he had the disease, screening for Varicella antibody titers is not required, otherwise titers should be done.
In case of negative results, two doses of Varicella vaccine are given.
​Hepatitis B ​If the person has previously received theHepatitis B vaccine, screening for Hepatitis B antibody titers is done. In case of a negative result, a booster vaccine is given.
If the person hasn’t done the vaccine, Hepatitis B surface antigen is requested.
New employees with negative results will be vaccinated with Hepatitis B series (3 doses). After two months, Hepatitis B Antibodies titer is obtained to secure immunity. If titers are negative, a booster dose is given and titers are re-taken after 2 months. If titers are still negative after 2 months, this procedure is repeated up to a maximum of 6 doses.
In case the titers are low, only one booster dose is given. 
 
 - Colorblindness test is done for all lab technologists and registered nurses.​


  • New Students Pre-registration (Submission of Medical Record)
Dear AUB Student,
All new students* are required to submit a complete medical record form online, including vaccination records, to the University Health Services (UHS).

Online submission of the medical record:
  1. ​Please DOWNLOAD the Entrance Student Medical Record Form
    ​
  2. The form should be completed by your personal physician or a physician at the Family Medicine clinics**. Remember to take your vaccination record with you to the physician’s visit.

  3. Activate your AUB net account. Complete the necessary information including immunization and other medical history filled by your physician using the link: http://uhs.aub.edu.lb​ and upload the form. You can scan or take a snapshot of the filled form using your phone. Make sure the document is readable.

  4. If the submitted form is declined by UHS, an automatic email will be sent to the concerned student. The student will be responsible for updating the vaccination with the personal physician and resubmitting it.

  5. For more information, please contact the University Health Services at 01350000 ext. 3015 or 3017 from 8:00 am to 5:00 pm– Monday till Friday.

    6. *Old returning students need to update their medical record by contacting UHS at 01350000 ext. 3015 or 3017

    ** If personal physician is not available, please take appointment with one of our physicians at AUBMC Family Medicine Clinics- Wassef and Souad Sawwaf Building on Clemenceau Street, call 01749210 or 01350000 ext.3000 ​

    Students may use UHS for all their health problems.


    FAQ
      
    Scope of Care

    • What does a family physician (FP) do?
      A well-trained family physician offers comprehensive and continuous primary healthcare to patients of all ages using the biosychosocial model.

    • How do family and general medicine differ?
      General practitioners start practicing after obtaining their medical degree. FP's, receive four years of structured training after their medical degree. Family medicine is recognized as a specialty by the Lebanese government. This recognition permits FP's to receive higher remuneration for their services by the National Health Service in Lebanon.

    • What are the job opportunities for an FP?
      There is a high need for FP's in the Arab countries; for example, lately one Arab country had an opening for 50 FP's. In Lebanon, a demand for FP's by insurance companies and non-governmental organizations has been recently noted. The main drive behind these recruitments is cost-effectiveness.

    • Is family medicine an easy specialty?
      Family medicine is a hard specialty. An FP needs to be well acquainted with hundreds of medications and medical conditions. This requires hard work and long hours of continuous medical education.

    ​ ​​
    Appointments

    • I have been calling many times, but I cannot schedule an appointment.
      - We strongly recommend that people schedule their appointments 3-4 days in advance to guarantee a slot with their personal doctor.
      - Try frequently calling University Health Services (UHS) scheduler extensions : 3000
      Explanation: Great efforts have been made to accommodate patients for appointments. The number of doctors available at UHS has doubled since 1994. We still see more than 50% of our patients every day without appointments. Our triage nurse also screens visitors to see if they need immediate care or can wait for a later appointment.

    • I am an HIP member and I have an ear pain, and I would like to visit an ENT doctor. How may I proceed?
      - Get yourself examined by a UHS doctor.
      - Accordingly, the UHS doctor will either treat you or refer you to a specialist.
      Explanation: According to HIP regulations, the specialist doctor will not be reimbursed for any visit you may make on your own without a referral. If you have an ear pain or any kind of pain or problem, and you decide to refer yourself on your own to another doctor, you will have to pay the fees incurred by that referral, as clearly stipulated by HIP regulation book.

    • Does the infirmary cover health check ups for prevention?
      - Yes, your doctor should provide you with an annual check up as needed based on the recommendation for health promotion and disease prevention.

    • What should I do if after seeing a UHS doctor I am not convinced of his/ her treatment? How to get a SECOND opinion?
      - Be open and tell the doctor that you do not understand or agree with his/her treatment and management and that you would like to have a second opinion.
      - From here on, it will depend on the judgment of the UHS doctor.
      - He/She evaluates the necessity of receiving a second opinion outside UHS or might recommend that you visit another doctor at UHS.
      - In the rare occasion where you disagree with the opinion of two UHS doctors, you may ask the UHS Director to address your case.

    • I have been assigned a personal doctor, what should I do if the doctor is not available?
      Your assigned personal doctor will be able to respond better to your needs and the need of your family.
      But in case you need to see a doctor urgently and your personal doctor is not available at UHS, you may see any other doctor available at the time needed.

    • I want to do some lab tests and check my cholesterol. Can I go ahead and do as I want?
      According to HIP, only lab tests that are requested by physicians will be covered. Other lab tests will be charged to the patients; requesting lab cholesterol on your own would not be reimbursed.
      Explanation: Your doctor would have to order this lab test as indicated by medical recommendations based on the need and not on your interest or curiosity. Medical indications for lab tests are standardized and are listed and all our doctors are trained at executing them.

    ​​
    Emergency care

    • What should I do if an emergency happens to me at home?
      - Call 01350000 ext.: 8989
      - Page the oncall doctor.
      - You will be called back for further instructions and care.

    • What should I do if an emergency happens to me while on campus or in a classroom?
      - If you CAN move, go to the emergency department (ED).
      - If you CAN'T move, call 7777 and an AUBMC ED nurse will guide you. An ambulance will be sent if needed.


    ​​
    Sick Leaves

    • How do I get my sick leave authorized by UHS doctors?
      - Sick leaves have to be signed by your supervisor (make sure to write your ID number and department on it).
      - Then, refer to UHS Employee and Student Health office for medical evaluation. This is usually done without seeing the patient.
      - The outside doctor's report is critically reviewed by UHS director.
      - Students are given a medical report that they might use to justify missing classes or exams.

      If the UHS director reviewing the sick leave thinks that there should be further evaluation, it is referred to one or two other doctors and the patient may be interviewed and the doctor originating sick leave may be contacted.


    ​​
    Referrals

    • How much does the referral cost?
      To requests a referral, a patient has to visit the University Health Services. For every visit to the UHS, a patient has to co-pay 3,000 LBP. An additional copayment is assigned by HIP.

    • Should the referral be taken before the appointment with the specialist?
      You have to guarantee the referral before taking any appointments with the specialist.

    • After submitting a request for referral, how long does it take to be issued?
      Around 48 hours (2 working days)

    • Can a patient directly go to a specialist?
      The patient has to see a doctor at the infirmary. Then after evaluation, the doctor will judge whether the patient needs to visit a specialist or not.

    • What does the referral cover?
      The referral covers all lab tests, x-rays and prescriptions that are given by the specialist for a period of three months plus the visit.

    • How many visits does a referral cover?
      The referral covers one visit; however, there are some cases where the patient may need to request more than one visit. In such cases, the doctor has to judge.

    • Do I need a referral upon the first visit after the operation?
      No referral is needed for a period of six weeks after the operation.

    • I have a chronic problem with seizure disorder that requires special medication and frequent follow ups .Can I get referrals for three monthly visits without seeing the UHS doctor?
      - Make arrangements with your personal doctor at UHS to have your name listed on the automatic quarterly referrals to the specific doctors mentioned.
      - Your case is to be reviewed by your personal doctor and the UHS administration, and then your name would be listed with the Employee Support Coordinator and you would be able to obtain the necessary referral by calling either the office at extension 3017 or presenting personally before 3 - Make an effort to call 7 days in advance. This will make your papers ready on time when needed.

    • I am used to going to doctor X for my GYN exam. Can I go to the specialist directly without seeing the UHS doctor first?
      You need to visit your personal doctor, and upon his/her decision that it is not in his/her expertise, he/she will refer you as needed.
      Explanation: The HIP plan restricts access to specialists that are not on contract with the university. This restriction is channeled through UHS. Like any Insurance Plan, it has certain advantages and disadvantages. Limitation of direct access to any doctor of one's own choice is one of the restrictions of the HIP. You can always go to any doctor of your choice but would have to pay the incurred fees. In return, the HIP ensures that the UHS doctors can provide the services that are needed. HIP will only reimburse those cases where the UHS doctors are not able to provide service.


    ​​
    Chronic Prescriptions

    • I have a chronic prescription to renew on a monthly basis; what should I do?
      When your personal doctor prescribes certain medications that are needed to be taken on a monthly basis in the case of a chronic disease, you have to inform the Chronic Disease Coordinator.
      - Repeated NSSF prescriptions are automatically generated every month.
      - Please visit us in person and discuss your case with the Chronic Disease Coordinator or your personal nurse.
      Explanation: These prescriptions are reviewed periodically by your personal doctors who will need to see you and check your medications periodically. If a doctor modifies your chronic medications, please bring a copy of the new prescription to the Chronic Disease Coordinator at UHS to update your computer file.


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