Mission Statement
The mission of the Patient Affairs Office is to promote and ensure patient satisfaction at all times and guarantee that the patient's stay at AUBMC is the very best by following a patient-centered care approach while maintaining service excellence.
Services
Patient Advocacy
In line with our commitment to provide quality care and service excellence, AUBMC Patient Advocates are available to proactively manage patient concerns and assure that all of their expectations are met.
Click here to watch a video prepared by the patient advocacy team.
For any complaint, please call 6443/6406/6438 or visit room E133 on the first floor of the main medical center building.
Our Patient Advocates can also be reached at 03-956856 or 70-628728.
Patient Education
The Patient Education Program at AUBMC is dedicated to educating patients and their families about healthcare in every possible way. Our mission is to provide high quality health education for all AUBMC patients and families. We ensure that our patients and their families are provided with the necessary knowledge and skills to participate in their care and improve their health. Education is provided in different ways such as one-on-one interactions between the patient and the health care provider, group sessions, educational presentations, and educational videos, amongst others.
For your questions or suggestions, please contact us on patienteducation@aub.edu.lb
Patient Satisfaction Survey
AUBMC wants to hear from you. Your opinion helps us continue serving you with excellence!
AUBMC conducts patient satisfaction surveys to assess and acquire the patient's perspective of the services provided at our Medical Center. Inpatient Satisfaction Surveys are being conducted on a quarterly basis. The interviews are performed with randomly selected patients discharged from AUBMC through telephone calls within 48 hours of discharge. Our Inpatient Satisfaction Survey is based on HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), JCI and magnet requirements.
Outpatient Satisfaction Surveys are also being conducted on a semi-annual basis for a randomly selected group of patients who visit our Private Clinics and Family Medicine Department.
Emergency Department Surveys are being conducted on Quarterly basis. The interviews are performed with randomly selected patients discharged from the ED through telephone calls within 48 hours of the discharge.
Room Service
Your comfort is our priority! AUBMC is currently offering a “Room Service" for hospitalized patients.
Call us on 6555 for:
- Guest Bed Service
- Housekeeping
- Internet Service Helpdesk
- Room maintenance i.e. Plant Engineering Services
Volunteer and lend a helping hand
The Patient Affairs Office at AUBMC welcomes volunteers from universities and schools. It is a great opportunity for volunteers to help others, make a difference in the community, all while building their professional experience.
TIES:
Launched in early 2017 as an initiative from the Patient Affairs Department at AUBMC, TIES is a volunteering program that aims to connect with patients and their families, support them through their stay at the Medical Center, shift their attention from sickness, and strengthen their inner power.
The main pillars of the initiative are: Trust, Inspiration, Encouragement, and Strength.
TIES consists of a group of volunteers committed to making a difference in the stay of AUBMC patients and their families through daily rounds and weekly artistic and musical workshops. The rounds and workshops are done at different inpatient and outpatient units.
If you're interested in joining or know someone who is, please contact the Patient Affairs Office by phone on 01-350 000 extension 6406/5306 or email us at aubmc@aub.edu.lb
Patient Affairs Director
| Name | Title | Email | Extension |
Rawad Jamaleddine
| Director of QARM and Patient Affairs
| rj27@aub.edu.lb | 6686
|
Patient Affairs Staff
| Name | Title | Email | Extension |
| Yara Abou Harb | Deputy Director for Patient Affairs |
ya09@aub.edu.lb | 5306 |
|
Patient Education |
| Samar Nassif | Patient Education Coordinator |
sn21@aub.edu.lb | 6407 |
|
Surveys |
Layal Abi Jumaa
| Patient Relations Representative
|
la75@aub.edu.lb
| 6045
|
Location
AUBMC, Phase II, First Floor, room E133
Hours of Operation
7 am – 5 pm, Monday thru Friday
Outside of regular working hours, our Patient Advocates are more than willing to help on their mobile phones.
Contact Us
Mailing Address:
Patient Affairs Office
American University of Beirut Medical Center
PO BOX 11-0236
Beirut, Lebanon
Telephone:
- Patient Advocates: 00961-3-956856, 00961-70-628728
- Information Desk: 00961-1-350000 ext.: 6361
Fax: 01/364082
Email:
aubmc@aub.edu.lb
patientadvocacy@aub.edu.lb
